Thank you for shopping with www.cazzanoshop.com. Your satisfaction is important to us, and we sincerely appreciate your trust in Cazzano.
Please read the following terms regarding order cancellations carefully.
Cancellation Before Dispatch
An order may be cancelled without any deduction if the cancellation request is received before the order has been dispatched.
For prepaid orders, a full refund will be issued to the original payment method. The refund may take 5–7 business days to reflect, depending on the customer’s bank or payment provider.
If prepaid orders are cancelled repeatedly, Cazzano reserves the right to issue the refund in the form of store credit or restrict prepaid order eligibility to prevent misuse.
Cancellation After Dispatch
Once an order has been shipped or handed over to the courier partner, it cannot be cancelled.
If the customer refuses to accept the parcel at the time of delivery and the order is returned to our warehouse, a flat fee of ₹150 will be deducted from the prepaid order amount to cover shipping, return courier and processing charges.
The remaining amount will be refunded to the original payment method after the returned parcel is received and inspected at our warehouse.
Non-Receiving of Prepaid Orders
If a prepaid order is not accepted or the customer remains unavailable during the delivery attempts, the order will be treated as a cancellation after dispatch.
A flat fee of ₹150 will be deducted from the order amount. The remaining amount will be refunded after the parcel is received back at our warehouse.
Repeated refusal or non-acceptance of prepaid orders may result in restrictions on future prepaid order eligibility.
Cash on Delivery Orders
If a Cash on Delivery order is refused or remains undelivered due to customer unavailability, Cazzano reserves the right to restrict Cash on Delivery service for future orders placed using the same customer details.
How to Cancel Your Order
To request an order cancellation, please email us at support@cazzanoshop.com with the following information:
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Order number
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Customer’s full name
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Registered email address or mobile number
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Reason for cancellation
You may also submit your request through our Contact Us page.
A cancellation request will be considered confirmed only after you receive a confirmation from the Cazzano Customer Support Team.
Additional Information
An order cannot be cancelled once it has been delivered. After delivery, the terms mentioned in our Return and Exchange Policy will apply.
Any refund will be processed only after applicable deductions, if any. The time taken for the refunded amount to reflect may vary depending on the bank or payment provider.
Cazzano reserves the right to amend, revise or update this Cancellation and Refund Policy at any time. Any changes will become effective once published on the website and will remain subject to applicable laws.
For any questions or assistance, please contact us at support@cazzanoshop.com.
Thank you for choosing Cazzano.
Sincerely,
Team Cazzano