Thank you for choosing www.cazzanoshop.com. At Cazzano, customer satisfaction is important to us. Please read the following policy carefully before placing an order.
Important Note: Final Sale Products
Products specifically marked as “Final Sale,” “Non-Returnable” or “Non-Exchangeable” on the product page, cart or invoice cannot be returned or exchanged for change-of-mind reasons.
Clearance products, promotional bundles and special offers may also be treated as Final Sale when this condition is clearly mentioned before purchase.
This restriction does not affect claims where the product received is damaged, defective, incorrect, spurious or materially different from its description.
Return Eligibility
A return request must be submitted within 7 calendar days from the date of delivery.
To be eligible for a return:
-
The product must be unused, unworn, unwashed and unaltered
-
The product must be in its original condition
-
Original tags, labels, accessories and packaging must be intact
-
The product must not contain stains, odour, scratches or customer-caused damage
-
A valid invoice, Order Number or other proof of purchase must be provided
-
The return request must be raised within the applicable 7-day period
Cazzano reserves the right to reject a return if the product fails to meet these conditions or does not pass the quality inspection.
How to Request a Return or Exchange
To initiate a request, email support@cazzanoshop.com with:
-
Order Number
-
Customer’s full name
-
Registered mobile number or email address
-
Product to be returned or exchanged
-
Reason for the request
-
Photographs or video, where the product is damaged, defective or incorrect
Please wait for confirmation from the Cazzano Customer Support Team before sending the product.
Sending a product without an approved return or exchange request does not guarantee acceptance.
Return Processing Fee
A flat return processing fee of ₹150 will be deducted from the approved refund amount for change-of-mind returns.
Where reverse pickup is available, Cazzano may arrange collection through an authorised courier partner. The ₹150 processing fee will include the standard reverse-pickup charge.
The ₹150 fee will not apply where the return is approved because the customer received a damaged, defective or incorrect product.
Self-Shipping
If reverse pickup is unavailable at the customer’s PIN code, the customer may be required to self-ship the product through a reliable and trackable courier service.
Before self-shipping, please contact support@cazzanoshop.com to obtain the correct return address and approval.
The customer must:
-
Securely pack the product
-
Mention the Order Number and customer name on or inside the package
-
Use a trackable courier service
-
Share the tracking details and courier receipt by email
-
Not send the parcel on a Cash on Delivery or “To Pay” basis
For change-of-mind returns, self-shipping expenses will be borne by the customer. For an approved damaged, defective or incorrect-product claim, Cazzano may arrange pickup or reimburse reasonable shipping expenses after reviewing the courier receipt.
Non-Returnable and Non-Exchangeable Items
The following products cannot be returned or exchanged for hygiene, safety or customisation reasons:
-
Handkerchiefs
-
Socks
-
Products specifically marked as Final Sale
-
Products used, worn, washed or altered after delivery
-
Products with missing tags, labels, accessories or packaging
-
Personalised or customised products
-
Products damaged due to misuse or improper handling by the customer
However, a damaged, defective or incorrect product may still be reported within 7 calendar days of delivery.
Exchange Policy
Exchange requests must be submitted within 7 calendar days of delivery.
To qualify for an exchange, the product must be unused and in its original condition with all packaging, tags, labels and accessories intact.
Exchanges are subject to product and variant availability. A change-of-mind exchange may attract a ₹150 reverse-pickup and processing fee.
If the requested replacement is unavailable, the customer may choose an eligible refund or store credit.
No fee will apply where the exchange is approved because the customer received a damaged, defective or incorrect product.
Quality Inspection
All returned products are inspected after reaching our warehouse.
The inspection may verify:
-
Product condition
-
Original tags and labels
-
Packaging and included accessories
-
Signs of use, washing, alteration or damage
-
Whether the returned product matches the original order
Cazzano will notify the customer after the product has been inspected and the return, exchange or refund has been approved or rejected.
Refund Policy
Once the returned product is received and successfully inspected, an approved refund will normally be initiated within 7 working days.
Prepaid Orders
Approved refunds will be credited to the original payment method used while placing the order.
Cash on Delivery Orders
For Cash on Delivery orders, the customer must provide valid bank-account or UPI details through the authorised support channel.
Cazzano will not be responsible for delays caused by incorrect bank or UPI details provided by the customer.
After the refund is initiated, it may take approximately 10–15 days to appear in the customer’s account, depending on the bank, payment provider or UPI service.
Non-Refundable Charges
The following charges are generally non-refundable:
-
Original shipping charges
-
Cash on Delivery charges
-
Express-delivery charges
-
Return processing fees
-
Self-shipping expenses for change-of-mind returns
These deductions will not apply where prohibited by law or where a damaged, defective or incorrect product has been delivered.
Treatment of Discounts
If a coupon code, promotional discount, bundle offer or other price reduction was applied to the order, the discount will be proportionately adjusted while calculating the refund or exchange value.
Only the amount actually paid for the returned product, after applicable deductions, will be eligible for refund.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 7 calendar days of delivery.
The request should include clear photographs or video showing:
-
The product received
-
The reported damage or defect
-
The outer and inner packaging
-
The shipping label
-
Any missing or incorrect item
After verification, Cazzano may offer an exchange, replacement or refund without charging the ₹150 return processing fee.
General Terms
-
Returns or exchanges requested after 7 calendar days may not be accepted, except where required under applicable law.
-
Cazzano may refuse products that fail the quality inspection.
-
Refunds will be limited to the amount actually paid by the customer.
-
Cazzano reserves the right to prevent misuse of the return or exchange facility.
-
This policy may be amended periodically for operational, legal or regulatory reasons.
-
Any updated policy will be published on the Site and will apply subject to applicable laws.
Contact Us
For return, exchange or refund assistance, please contact:
Cazzano Apparels Private Limited
114, Vikas Tower
Pitam Pura, Delhi – 110034
India
Email: support@cazzanoshop.com
Phone: +91 99199 15516
Website: www.cazzanoshop.com
Please mention your Order Number in all communications for faster assistance.
Thank you for choosing Cazzano.
Sincerely,
Team Cazzano