Privacy Policy

 

PRIVACY POLICY OF CAZZANO APPARELS PRIVATE LIMITED

This Privacy Policy explains how Cazzano Apparels Private Limited collects, uses, stores and shares your personal information when you visit, interact with or make a purchase from www.cazzanoshop.com .

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Site, we may collect the following categories of personal information.

Device and Usage Information

When you visit the Site, certain information may be collected automatically, including:

  • Your IP address

  • Browser and device type

  • Operating system

  • Time zone and approximate location

  • Pages, products and links viewed

  • Date, time and duration of your visit

  • Referring websites or search terms

  • Your interaction with the Site

  • Cookie, pixel and similar technology information

We refer to this information as “Device Information.”

Order and Customer Information

When you place or attempt to place an order, create an account, contact us or request a return, exchange, cancellation or refund, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Mobile number

  • Order and transaction details

  • Product preferences

  • Account information

  • Return, exchange and refund details

  • Customer-support communications

Payment information is processed securely by our authorised payment gateways and payment-service providers. Cazzano does not ordinarily store complete credit card, debit card, UPI PIN or banking credentials.

Information Collected Through Cookies

We use cookies, pixels, tags, log files and similar technologies to operate the Site, remember your preferences, understand customer activity, improve performance and measure our marketing campaigns.

You may manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the Site.

When this Privacy Policy refers to “Personal Information,” it includes Device Information, Order Information and any other information that identifies or can reasonably be linked to an individual.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Processing payments through authorised payment providers

  • Arranging shipping and delivery

  • Providing invoices and order confirmations

  • Processing cancellations, returns, exchanges and refunds

  • Communicating order and delivery updates

  • Responding to customer-support requests

  • Maintaining and managing customer accounts

  • Detecting and preventing fraud, misuse or security threats

  • Improving our products, services and website experience

  • Conducting analytics and measuring website performance

  • Personalising product recommendations

  • Sending marketing communications where permitted

  • Complying with legal, tax, accounting and regulatory requirements

  • Establishing, exercising or defending legal claims

We will process personal information only for lawful purposes and in accordance with applicable laws.

MARKETING COMMUNICATIONS

Where permitted by law or based on your consent, we may use your email address or mobile number to send promotional messages, product updates, offers and other marketing communications.

You may withdraw your marketing consent at any time by:

  • Using the unsubscribe option provided in an email

  • Following the opt-out instructions provided in a message

  • Contacting us at support@cazzanoshop.com

Withdrawing marketing consent will not affect essential communications relating to existing orders, payments, deliveries, returns or customer-support requests.

SHARING YOUR PERSONAL INFORMATION

We may share personal information with trusted service providers only when reasonably necessary to operate our business and provide our services. These may include:

  • Shopify and website-hosting providers

  • Payment gateways and financial-service providers

  • Courier, logistics and delivery partners

  • Return and exchange service providers

  • Fraud-prevention and security providers

  • Analytics and advertising platforms

  • Email, SMS and customer-support providers

  • IT, cloud-storage and technical-service providers

  • Accountants, auditors, legal advisers and other professional advisers

These service providers may process information only for the services they provide to us and in accordance with their own legal and contractual obligations.

We may also disclose information:

  • To comply with applicable laws, regulations or court orders

  • In response to a valid request from a government or law-enforcement authority

  • To prevent fraud, financial loss or misuse of our services

  • To protect the rights, safety and property of Cazzano, our customers or others

  • In connection with a merger, acquisition, restructuring or transfer of business assets

We do not sell customers’ personal information in exchange for money.

SHOPIFY

Our online store is powered by Shopify. Shopify may process your personal information to provide and improve its e-commerce services.

Information processed by Shopify will be handled according to Shopify’s own privacy practices and applicable data-protection requirements.

BEHAVIOURAL ADVERTISING

We may use information about your interaction with the Site to display advertisements or marketing communications that may be relevant to your interests.

Advertising and analytics partners may use cookies or similar technologies where enabled on the Site. You may control non-essential cookies through available cookie settings, your browser settings or the opt-out facilities offered by the relevant advertising provider.

DO NOT TRACK

Some browsers provide a “Do Not Track” signal. Since there is currently no universally accepted standard governing how websites should respond to these signals, our Site may not automatically change its data-collection practices when a Do Not Track signal is received.

You may use your browser and cookie settings to control the collection of non-essential information.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Complete orders, returns, exchanges and refunds

  • Maintain business and transaction records

  • Resolve customer complaints or disputes

  • Prevent fraud and misuse

  • Comply with legal, tax, accounting and regulatory requirements

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required by law.

SECURITY OF YOUR INFORMATION

We implement reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

The Site uses secure technologies for the transmission of information. However, no online transmission or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and should not share complete payment credentials, OTPs, UPI PINs or banking passwords with anyone claiming to represent Cazzano.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request information about the personal data being processed

  • Access a summary of your personal information

  • Correct inaccurate or misleading information

  • Complete incomplete information

  • Update outdated information

  • Request deletion or erasure of eligible information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Raise a complaint or grievance regarding the processing of your information

  • Nominate another individual to exercise your rights where permitted by law

Certain information may need to be retained to fulfil an existing order, comply with legal obligations, prevent fraud, resolve disputes or enforce our agreements.

To exercise any applicable privacy right, please contact us at support@cazzanoshop.com. We may request reasonable information to verify your identity before processing the request.

WITHDRAWAL OF CONSENT

Where we process personal information based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect processing that took place before the withdrawal. It may also affect our ability to provide certain services where the information is necessary to complete the requested service or transaction.

CHILDREN’S PRIVACY

The Site is not intended to be used independently by individuals under 18 years of age.

We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian. If you believe that a child has provided personal information without such consent, please contact us so that we can take appropriate action.

INTERNATIONAL DATA PROCESSING

Some of our technology, payment, hosting, analytics or service providers may process information outside India.

Where such processing occurs, we will take reasonable steps to ensure that the information is processed in accordance with applicable legal requirements and appropriate safeguards.

THIRD-PARTY WEBSITES

The Site may contain links to websites, platforms or services operated by third parties.

Cazzano is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements or regulatory obligations.

The updated policy will be published on the Site with a revised “Last Updated” date. We encourage you to review this page periodically.

CONTACT AND GRIEVANCE REDRESSAL

For questions, complaints, privacy requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

 

Cazzano Apparels Private Limited

114, Vikas Tower
Pitam Pura, Delhi – 110034
India

Email: support@cazzanoshop.com
Phone: +91 99199 15516
Website: www.cazzanoshop.com

 

Please mention “Privacy Request” in the email subject line and provide sufficient details to help us review and respond to your request.